A little reassurance.
Before you decide.
Our 30-day money-back promise covers defective and non-defective products, including change-of-mind returns, for orders delivered in the United Kingdom.
Your returns policy at a glance.
This policy applies to orders delivered in the United Kingdom. We accept returns of defective and non-defective products. To use our 30-day money-back promise, tell us you wish to return your item within 30 days after delivery.
- Condition: new and slightly used products are accepted. You may open, inspect and lightly use the item. These commercial conditions do not limit statutory rights for faulty or otherwise non-conforming goods.
- Exchanges: not accepted as a discretionary service. Statutory repair and replacement rights are preserved.
- Return method: by mail.
- Return label: customer responsibility. You arrange the postal return and obtain your own label.
- Return shipping: you pay for change-of-mind returns; BELVOX covers reasonable return postage for defective or incorrect items.
- Restocking fee: none.
- Refund processing: within 14 days of receiving the returned item or proof of return shipment, whichever is earlier. We meet any earlier deadline required by UK law.
Arrange your return.
Tell us about your order
Email support@belvox.co.uk or use our contact form within 30 days after delivery. Include your order number or other proof of purchase, the item and your request to return it. For a faulty or incorrect item, describe the problem; photographs are helpful if available.
Get the return address and arrange postage
We will provide the correct return address and mailing instructions. Please contact us for that address before posting; our registered office is not a confirmed goods-return destination. You obtain your own return label. For defective or incorrect items, contact us to confirm the postage and reimbursement arrangements; BELVOX covers reasonable return shipping costs.
Send your return by mail
Send the item back by mail within 14 days after telling us you wish to return it. Pack it securely and include supplied accessories and the original packaging where possible. Keep proof of postage and send us the proof of return shipment. Original packaging and tracked postage are not conditions of your statutory rights.
Good to know
What if my item is faulty, damaged or incorrect?
We accept returns of defective and incorrectly supplied items and cover reasonable return postage. Contact us with proof of purchase and details of the problem. Your statutory rights can apply after normal use and beyond our 30-day commercial return window.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. You normally have a short-term right to reject non-conforming goods for a refund within 30 days, subject to the legal starting point and any pause for an agreed repair or replacement. Rights to repair, replacement, a price reduction or a further right to reject can continue after this period.
Can I exchange an item?
Exchanges are not accepted as a discretionary service. If you want a different item, return the original for a refund under this policy and place a separate order. This does not affect your statutory rights to repair or replacement when goods are faulty, not as described or otherwise do not meet the contract.
Who pays for the label and return shipping?
The return label is your responsibility: arrange the postal return and obtain your own label. For a change-of-mind return, you pay the return postage. For a defective or incorrect item, BELVOX covers reasonable return shipping costs; contact us for mailing and postage-reimbursement instructions.
There is no restocking fee. For a statutory cancellation, you pay the direct return cost only where this was disclosed before purchase, as required by UK law.
When and how will I receive my refund?
We process refunds without undue delay and within 14 days of receiving the returned item or proof of return shipment, whichever is earlier. We refund the original payment method unless you expressly agree otherwise, without a refund fee. We will not make you accept store credit.
If UK law requires an earlier refund, we meet that deadline. For faulty goods, refunds are also due within 14 days of our agreement that you are entitled to one.
Where required by UK law, we also refund the original standard delivery charge. For a change-of-mind cancellation, the additional cost of an upgraded delivery service does not have to be refunded. Contact us with your order details for a refund update.
What are my UK cancellation rights?
Our 30-day money-back promise is in addition to your statutory rights. For eligible online purchases, you can cancel without giving a reason within 14 days after the day you receive the goods. For an order delivered in separate parts, this normally runs from receipt of the last item. Tell us clearly by email, our contact form or in writing that you wish to cancel, then send the goods back without undue delay and within a further 14 days after notifying us.
You do not need our permission or return authorisation to exercise your statutory cancellation right. You may inspect and handle goods as you would in a shop. Nothing in this policy limits your rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.
Is there a cancellation form I can use?
You may use this optional form, but any clear statement that you wish to cancel is sufficient.
To: BELLAVE GROUP LTD, trading as BELVOX, Suite 11256, 5 Brayford Square, London, United Kingdom, E1 0SG; support@belvox.co.uk.
I/we hereby give notice that I/we cancel my/our contract of sale of the following goods:
Goods and order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is notified on paper:
Date:
Delete as appropriate. This address is for written notices; contact support for the correct goods-return address.
Your statutory rights are preserved. Email support@belvox.co.uk for return instructions or help with this policy. You can also read our refund policy.
Let’s help with your return.
Have your order number handy and tell us what you need.